In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. This may happen when items are sent to places of work. When placing your order please make sure that you specify the correct delivery address as LUXODEN take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbor or an outside.Īny order discrepancies relating to missing and/or lost items must be reported to us in writing via email at NOT RECEIVED BUT TRACKING SHOWS THEY HAVE BEEN DELIVERED
We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with International Standard Shipping. Once the order has arrived, please contact us on if you have any questions. Please note that we are unable to make any changes or cancellations once the order has been placed. The estimated shipping time begins from the day your order is dispatched. We offer tracked delivery All orders are shipped directly from our warehouse within 24-72 hours of the order being placed. 16th, 2017.Please note that during busy periods shipping times may be affected and you may have to check with your preferred courier as to their deadlines. Please reach out to our support team before ordering multiple sizes of one item so we can help you get the best fit. We do our best to help you decide on the size you need before ordering by providing measurements in the product description of each item. ***If more than $800 of returns are made within a calendar year, a 20% restocking/shipping/handling fee will be deducted from each return moving forward.
When returning items via the return portal, do NOT combine multiple orders into one box/mailer or the weight will be incorrect and we will have to charge you for the additional shipping cost that is charged to us by the USPS. That cost will be deducted from your return. Label cost is $4.95 for packages under 16 ounces and $9.95 for packages 16 ounces or greater. Use the Return Portal to print off a pre-paid shipping label and give to your usps carrier.**If your order was delayed 7+ business days by the USPS please contact for extended return information. *Postmarked means it has been accepted and scanned in at the post office. Shipping paid on the original order is non-refundable and you will not receive a credit for it. Once we process your return please allow 3-5 business days for your bank to process the refund.
Bracelet pulse full#
Refund: Your item must be received or postmarked* within 14** days of the order date to receive a full refund for domestic orders. You will receive an e-gift card once your return has been processed to the email you checked out with. Store Credit : Your item must be received or postmarked* within 30** days from the date you order was placed for domestic orders. Gift Cards can’t be returned or refunded. Any item marked down or discounted greater than 25% off the original price (includes BOGO items).Any item in the sale/clearance section.Any time a coupon code/perk of 25% off or greater was used on the order.Shoe boxes must be returned inside another box or a protective mailer.Shoes must be returned in the original shoe box.Products can’t be worn, altered or washed.Make sure there are no make-up or deodorant stains, animal hair or cigarette smoke odor.
0 kommentar(er)
